Reports To: Technical Support Manager - ID Systems, Customer Support Department
Location: Ottawa, Ontario, Canada
General Objective:
To perform software testing and validation of Identification Systems Division products and applications.
Responsibilities, Duties, and Tasks:
Testing of custom applications (front and back end)
Identification, logging, and tracking of issues discovered during testing
Problem analysis, reproduction, troubleshooting, and debugging assistance
Development and execution of test scripts
Installation and configuration of system components (hardware and software) for end-to-end test environments
Providing assistance to the customers with problem troubleshooting
Qualifications:
University degree in Computer Science, Engineering, or related field
4+ years of experience in software testing and software quality assurance for GUI driven applications in the following environments:
- Client-server
- Three-tier using web services
- Web applications
Strong, in-depth experience in Windows & Linux.
Strong, in-depth experience in supporting peripherals such as printers, cameras, scanners and other devices
Knowledge or experience in RDBMS and SQL as asset
Previous experience in a support environment
Understanding of Help Desk tools and trouble ticket tracking processes. (ITIL experience or certification an asset)
Strong analytical and high quality documentation skills
Exposure to software development processes
Strong communication skills in English (Spanish or French is an additional asset), with ability to communicate effectively with customers
Possess a genuine interest in testing, career progression and improving personal QA knowledge
Performs well under pressure
Detail oriented approach
Creative problem solving skills
Self motivated and action oriented team player
Ability to meet tight deadlines and adapt to changing priorities
Occasional travel may be required
Successful candidates must possess or qualify for Secret Level 2 security clearance
