Careers » Opportunities » System Support Technician - Tier 2

Canadian Bank Note Company Limited is seeking a highly proficient System Support Technician who will be responsible for providing system support working on a variety of hardware and software platforms and peripherals for internal systems.

Note: The selected candidate must possess Secret level security clearance.

Roles and Responsibilities include:
  • Provide 1st point of contact for customers.
  • Technical Phone and On-site support.
  • Dispatch issues to software and database support teams.
  • Install and configure system components (hardware and software).
  • Train operators on system usage.
  • Hardware repair (ex. replace hard-disks, power supply, UPS batteries, printer maintenance).
  • Software troubleshooting (ex. correcting installation or configuration problems).
  • Fault isolation (ex. hardware, software, network, database).
  • Maintain system inventory including spare parts and consumables.
  • Systems Preventive Maintenance.
  • Troubleshooting and problem resolution.
Qualifications:
  • College Diploma (minimum 2 year) in Computer Systems or equivalent.
  • At least 2 years experience in providing technical support directly to end users covering the following:
    • Hardware: Desktop workstations and servers, Tape Storage Devices (internal/external), Scanners, Commercial Inkjet and LaserJet printers
    • Software: Oracle DBMS (preferably version 8), Windows 2000 Server/2000 Professional/NT, Linux, Web Servers, Web Application Servers
    • Networking: LAN Support, TCP/IP networks, ODBC, Routers, Hubs, Switches, Modems
    • Client Server Applications & Web Applications
    • Communication directly with customers
    • Use of Help Desk tools and trouble ticket tracking processes
    • Understanding of support agreements and their implied service levels
Other skills:
  • Strong understanding of deadlines and commitment to schedules.
  • Excellent communication skills.
  • Performs well under pressure.
  • Detail oriented approach.
  • Team player.
  • Creative problem solving skills.
  • Excellent conflict resolution skills.
As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled and diversified workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people.

No phone calls or agencies, please.

Please send your resume to:

Canadian Bank Note Company, Limited
Human Resources
145 Richmond Road
Ottawa ON K1Z 1A1
Fax: 613-722-4561

Please quote the position of interest in the subject line of your email.

Apply Now Refer this job to a friend Return to job list